Frequently Asked Questions
Do I need restaurant experience?
Although restaurant experience is helpful, it is not required. However, a strong business management background is essential. With our training and support, many have developed into successful Marrybrown Franchisees. In fact, our training programme is designed to teach the Marrybrown System to people, whether or not they have previous restaurant background.
What kind of training will I receive?
We have designed a comprehensive training programmer for new Marrybrown Franchisees. It includes field training in a Marrybrown restaurant and classroom sessions at our corporate Training centre. You will learn the essentials of restaurant operations, crew management, financial management and marketing. The programme also focuses on the proven methods and techniques that have helped so many Franchisees become successful.
How many people can I send and for how long?
Marrybrown requires the Franchisee and four management team (who passes franchisor selection criteria) to attend and complete the training programme for a minimum of 3 months or more: minimum of fifteen crew members complete the training programme for month Expenses incurred for transportation, food, lodging and employees’ salary, will be borne by the Franchisee but the training we provided is free.
How do I find a location for my Marrybrown Restaurant and will Marrybrown assist in designing my restaurant?
Marrybrown will provide you with the critical guidelines for finding a successful location, but the primary responsibility for site selection is yours. However, we must approve the site that you selected before you begin construction. We will advise and direct the Franchisee in basic design equipment and layout of Marrybrown restaurants and presentation and display of the Marrybrown restaurants to the public.
Am I required to purchase food supplies from Marrybrown? What about equipment?
We will provide a list of items required to purchase from Marrybrown and nominal suppliers. There are detailed specifications which must be met to conform with Marrybrown’s high quality. The Franchisee shall purchase at their own costs and expenses such as brands of equipment for the operations of the business approved by Marybrown during the whole term of the franchise.
Will Marrybrown help me with opening my restaurant?
Yes. There are number of details that must be covered during your opening. Marrybrown will provide a qualified team of restaurant professionals to come your initial market development site prior to and during opening day to assist you with crew training, initial food ordering, labour scheduling, opening and closing procedures and other critical areas of operations. Size of team and duration of stay will be provided by the manager.
How much money can I expect to make from a Marrybrown Franchise?
Profitability varies depending upon several factors, including sales, locations, occupancy and operating costs and the ability of the Franchisee to manage and control the business. Marrybrown does not provide projections or pro forma statement.
Will Marrybrown’s finance the cost of franchise?
No. Each franchise owner will be responsible for obtaining his or her own financing. Marrybrown does not lend to or guarantee the financing or leases of its franchise owners.
How long will it take to get a Marrybrown restaurant opened?
It will take approximately 3 months from the time you execute a Marrybrown Franchise Agreement.
How can I register for an account?
Simply register with an active Malaysian phone number.
Do I need to pay for the membership?
It’s totally FREE!
What should I do if I don’t have an email address?
You will need to register for a new email address to be included in the details during registration for an account on the App.
Where can I edit my account information?
You may edit your information in “Setting icon” & “My Profile” section under “Me”.
What should I do if I change my phone number?
You may email marketing@marrybrown.com with the subject title “Request to Change My Phone Number – Username” with your username, email address, existing and new phone number to change your mobile number in the app.
How can I reset my password if I have lost it or forgotten it?
You may email marketing@marrybrown.com with the subject title “Request to Change My Email Address – Username” with your username, phone number, existing and new email address to change your email address in the app.
Can I share my account with my family members?
You are encouraged to register for your own account to enjoy special member benefits.
What is the validity of the membership?
This membership is valid for a lifetime.
Will I be able to view my order history?
You can access your “My Orders” to view your past orders.
How does the MB Points system work?
Once you sign up as a member, you can begin collecting points and earning rewards.
How do I earn points?
Members can earn points by making a purchase at participating Marrybrown outlets* (https://mbapp.marrybrown.com/participating-outlets/) in Malaysia. Valid for orders placed in-store for Eat-In, Takeaway, Drive-Thru, Mobile Ordering and Delivery (in MB App). For every RM1 spent, you will earn 10 MB Points.
How long does it take for the points to appear on my MB App?
The points will be reflected on your MB App within 24 hours.
Can I accumulate my receipts for points issuance?
Accumulation of receipts for point issuance is not allowed. Points earned are based on the total amount spent in each purchase. For example, when spending RM2.50, points earned will be 20. Should you spend RM2.50 for the first purchase and another RM2.50 for the second purchase, you will earn a total of 40 MB points instead of 50 MB points. There is no minimum or maximum limit to be spent and for points earned.
Is there an expiration date for my MB points?
MB Points shall expire after 12 months from the last purchase date.
Can I exchange my points for cash?
No, points earned cannot be exchanged for cash.
How can I redeem the rewards available?
First, tap on “Rewards” > “Points Redemption”, then tap on the item you wish to purchase with your points. Once you have tapped on it, it would save under “My Rewards”. To use the reward, please show the QR code to the cashier for scanning before payment.
Can I redeem more than one reward in a single receipt / at once?
Yes, you can redeem more than one reward in a single transaction.
Where can I check my MB Points?
Simply check your points in “Home” section and find the rewards available to be redeemed.
Where can I check my MB Points Reward?
Simply find the rewards available to be redeemed in “Rewards” > “Points Redemption” section.
Is there an expiration date for the rewards redeemed?
Yes, once your rewards have been redeemed in your app, you will need to use it within 7 days.
What should I do if I didn’t receive my MB points?
MB Points are usually reflected within 24 hours. If MB Points not reflected, kindly email marketing@marrybrown.com with subject title “MB Points Issue – Username” along with your registered email address and phone number. One of our Marrybrown team members will respond within 3 working days.
